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FAQ
Want to know interesting facts about Nalinee Kaku's Kitchen Queen creations?
1. What makes Nalinee Kaku products unique?
Our products are crafted using traditional methods passed down through generations. From handpicked
spices for our masalas to using traditional wood-pressing techniques for our oils, we ensure authenticity
and unmatched quality in every product.
2. How do you ensure the quality of your masalas, oils, and dry fish?
We source our ingredients directly from trusted farmers and suppliers who follow sustainable practices.
Our masalas are freshly ground in small batches, our oils are wood-pressed to retain their natural
nutrients, and our dry fish is sun-dried using age-old techniques, ensuring the highest standards of
quality.
3. Are your products free from preservatives and additives?
Yes, all Nalinee Kaku products are 100% natural and free from preservatives, artificial colors, and
additives. We believe in delivering the purest form of ingredients, just as nature intended.
4. How do I store your products for maximum freshness?
For our masalas, store them in a cool, dry place away from direct sunlight to maintain their flavor and
potency. Wood-pressed oils should be kept in a cool place, and dry fish should be stored in an airtight
container to retain its freshness.
5. Do you offer international shipping?
Currently, we deliver across India. However, we are working on expanding our delivery network to serve customers globally. Stay tuned for updates on international shipping!
6. What are your delivery timelines?
We aim to process and dispatch all orders within 1-2 business days. Depending on your location, delivery can take between 3-7 business days. You will receive a tracking number once your order is shipped to keep you updated on its status.
7. Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number and a link to track your
package. You can also log in to your account on our website to check your order status.
8. What is your return and refund policy?
Customer satisfaction is our top priority. If you receive a damaged or incorrect product, please contact our customer care within 7 days of delivery. We will arrange a replacement or issue a refund, depending on your preference.
9. How can I contact customer care?
You can reach our customer care team via email at support@nalineekaku.com or call us at +91-
7507327507. We are available Monday to Saturday, from 10:00 AM to 6:00 PM IST.
10. Do you offer bulk orders or corporate gifting options?
Yes, we do! For bulk orders or corporate gifting, please contact us at sales@nalineekaku.com. We
would be happy to customize an order that suits your needs.
11. Are your products suitable for vegans and vegetarians?
Our masalas and wood-pressed oils are completely vegan and vegetarian-friendly. Our dry fish is not
suitable for vegetarians or vegans, as it is a non-vegetarian product.
12. How do you maintain the authenticity of your traditional recipes?
We strictly adhere to traditional recipes and methods passed down through generations of
grandmothers. Our production is entirely managed by skilled women artisans who ensure each product
is made with love, care, and authenticity.
13. How can I learn more about your brand and products?
Follow us on our social media channels and subscribe to our newsletter for updates, recipes, and more
insights into our brand. We love sharing stories and tips on how to use our products to enhance your
cooking.