Policies for Nalinee Kaku

(As per Amazon Policies)

1. Refund & Cancellation Policy

Order Cancellation

Customers may cancel their order within 24 hours of placing it or until the order has been shipped, whichever is earlier.

Once shipped, cancellations will not be accepted.

Refund Eligibility

Refunds are applicable only for damaged, defective, or incorrect items received.

Customers must raise a refund request within 7 days of delivery.

Refund Process

Refunds will be processed to the original payment method within 7–10 business days after inspection and approval.

In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

2. Shipping Policy

Dispatch & Delivery

Orders are dispatched within 2–3 business days of confirmation.

Estimated delivery time is 5–10 business days, depending on the location.

Shipping Charges

Standard shipping charges may apply unless free shipping is specified during promotions.

Any additional duties, taxes, or levies imposed by local authorities are to be borne by the customer.

Order Tracking

Once dispatched, customers will receive tracking details via email/SMS.

3. Terms & Conditions

By placing an order, customers agree to abide by all policies outlined herein.

The company reserves the right to modify product prices, shipping charges, and policies at any time without prior notice.

All disputes are subject to the jurisdiction of the applicable courts in India.

Products are intended for personal use only and resale without authorization is prohibited.

The merchant shall not be held liable for delays caused by force majeure events, including but not limited to natural calamities, strikes, or government restrictions.

4. Dispute & Chargeback Mechanism

Dispute Resolution Process

Customers may raise complaints through email or customer care helpline.

All complaints will be acknowledged within 48 hours.

A resolution will be provided within 7–10 business days, depending on the nature of the issue.

Chargeback Policy

If a customer initiates a chargeback through their payment provider, the merchant will provide proof of delivery and transaction details to resolve the case.

Refunds, if applicable, will only be issued after proper validation of the claim.

Escalation

If the complaint is not resolved at the first level, customers may escalate the matter to the Grievance Officer. Contact details of the Grievance Officer will be provided upon request.